By engaging our services or using our website (www.floraleventsbymaria.com.au), you agree to the following Terms & Conditions. Please read them carefully before making a booking or enquiry.

1) General Information

Floral Events by Maria is a Sydney-based floral styling studio specialising in bespoke event florals, weddings, corporate installations, prop hire, and on-site setup services.

These Terms & Conditions apply to all clients and visitors using our website or services.

We reserve the right to update or amend these Terms at any time, and continued use of our site indicates acceptance of the current version.

2) Services & Availability

All flowers and styling elements are subject to seasonal and market availability.

If specific blooms or materials are unavailable, we may substitute with items of equal or greater value while maintaining the agreed design, colour palette, and quality.

Images on our website and social media are for inspiration and reference only — slight variations in colour, size, or presentation may occur.

3) Pricing & Payment

All prices are listed in AUD and include GST where applicable.

A deposit or full payment must be received to confirm your booking.

We accept major credit cards, debit cards, and secure online payment methods displayed at checkout or on invoices.

Quotes are valid for 14 days unless otherwise stated.

4) Delivery & Setup

We provide delivery and setup services across Sydney and selected surrounding areas.

Delivery fees are calculated based on location, timing, and scale of installation.

For weddings, events, or large custom orders, please allow 2–3 weeks’ notice to secure your date.

While we strive to meet agreed delivery times, delays may occur due to traffic, weather, or unforeseen circumstances beyond our control.

5) Refunds, Returns & Cancellations

Due to the perishable and custom nature of flowers, refunds and returns are not available once an order or setup has been completed.

If your florals arrive damaged or unsatisfactory, please contact us within 24 hours with supporting photos, and we will assess a replacement or partial refund.

For weddings, funerals, or event bookings, cancellations must be made at least 14 days prior to the event date to qualify for a refund (minus any costs already incurred).

Cancellations within 14 days may not be eligible for a refund depending on preparation and supplier commitments.

6) Prop Hire Terms

All hired props — including stands, plinths, vases, urns, backdrops, and draping — remain the property of Floral Events by Maria.

Clients are responsible for any loss, damage, or theft of hired items during the hire period.

Replacement or repair fees may apply.

Props must be returned or collected in the same condition as supplied, as per the agreed hire contract.

7) Care & Responsibility

Once flowers have been delivered or installed, care and maintenance become the client’s responsibility.

We provide care guidelines to help maintain the freshness and longevity of your arrangements.

Floral Events by Maria is not liable for issues resulting from improper care — such as lack of water, high heat exposure, or handling after delivery.

8) Privacy Policy

We collect personal information (such as name, contact details, and event information) solely for the purpose of fulfilling your enquiry or booking.

Your details are never sold or shared with third parties except where required by law or necessary for completing your service (e.g., couriers or venues).

9) Intellectual Property

All text, images, designs, and content on floraleventsbymaria.com.au are the property of Floral Events by Maria and are protected by copyright laws.

No content may be copied, reproduced, or distributed without written permission.

10) Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes will be handled under NSW jurisdiction.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Phone: 0434 670 787
Email: info@floraleventsbymaria.com.au
Location: Sydney, NSW